POST: MANAGER IT OPERATIONS
SummaryThis job seeks to promote effective operations of IT systems and ensure proper follow up of laid down operations and guidelines for the smooth operation of the business.
Closing Date: Thursday, July 03, 2014
Reports To:- Head Information Systems
Duties
1. To ensure proper installation and operation of IT systems.
2. To continuously monitor IT systems performance and gather all necessary metrics to proactively act on issues that may result in service interruption.
3. To develop, disseminate, monitor implementation and review IT systems operational guidelines in terms of standards, policy and procedures that ensure continuous performance improvement.
4. Ensure smooth and effective interfaces with users and owners of other IT related systems such CCBS, IN, Sun flow, triple AAA server, Switches, Payroll, HRIS, etc to improve business related opeartions in TTCL.
5. Initiates and recommends automated tools, systems upgrades and software that will improve efficiency in the monitoring system and network performance.
6. Timely reports IT operation issues that require immediate attention and or action by the management.
7. Provide leadership to the section by demonstrating the corporate values, accountability for actions and results of self and others and practice corporate governance in the section.
8. Provide inputs to TTCL’s corporate planning processes and develop sectional objectives and functional plans that support the achievement of TTCL’s corporate objectives.
9. Accountable for the development of employees and ensure the section has adequate performance capabilities in terms of skills and resources necessary to accomplish sectional objectives.
10. Accountable for performance management of employees including setting objectives, providing regular feedback on performance and coaching and mentoring to improve performance and maximize employees’ satisfaction
11. Accountable for developing section budget and monitor and control sectional expenditures and costs to meet effective use of TTCL’s financial resources.
12. Implements and exercise delegated authority and any other instructions and directives as may be issued by the management from time to time.
Qualifications
• A University degree in Computer/Electronic engineering, computer science or equivalent qualifications from a recognized institution. • 3 years experience in IT operation and or support function in a supervisory role in a highly IT dependant organization. • Good knowledge of various IT applications and systems as they relate to a telecommunications business. • Good knowledge and understanding of data communications technologies for the “New Public Network” including ATM, Frame Relay, xDSL and IP, good understanding of major layer2 and layer3 vendor products including ATM core switches, Subscriber Management Systems, DSLAMs, Edge Concentrators, Routers, Switches etc.; • Good knowledge and understanding of major layer2 and layer3 Element Management Systems, i.e. Cisco, Lucent, Nortel, Nokia, Juniper, Alcatel, etc. • Understanding of general network management processes and environments including trouble management, configuration management, change management and how these relate to provisioning. • Excellent interpersonal and communication skills with ability to foster dynamic teamwork and collaboration. • Analytical skills and ability to work under pressure
APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
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POST: ICT SECURITY ENGINEER
SummaryThis job seeks to ensure an appropriate information control to all TTCL assets in order to met high level of confidentiality and integrity as well as timely availability of information
Closing Date: Thursday, July 03, 2014
Reports To:- ICT Security Manager
Duties
1. Perform risk assessments and execute tests of computer systems to ensure functioning of security measures.
2. Document and enforce computer security policies and emergency measures, procedures, and perform periodic test for compliance of policies. Emergency measures should address the areas of business continuity as well as disaster - recovery.
3. Develop plans to safeguard computer systems against accidental or unauthorized modification, destruction, or access
4. Operate the corporate Anti Virus and malware protection Policy, including; the tools that are used to enforce it, deployment of the antivirus and antimalware solution nationwide, outbreak management and version control.
5. Deploy and manage effective Anti Intrusion systems. Monitor intrusion attempts and recommend appropriate measures to be taken against the offenders. Work with others to periodically test the strength of deployed systems.
6. Protect TTCL against software piracy in terms of the software used at the organization as well as software developed by TTCL for use outside the organization.
7. Train users and promote security awareness so as to enlist the participation of users in the information security program.
8. Carry out any other reasonable duty as may be assigned that is consistent with the nature of the job and its level of responsibility.
Qualifications
1. University Degree in computer Science/Electrical/Electronics/Telecommunication Engineering or equivalent qualifications 2. At least three years experience in ICT Operations 3. Knowledge on major server operating systems specifically Microsoft, Linux or UNIX 4. Networking knowledge preferably Microsoft and Cisco networking 5. Database knowledge specifically SQL or oracle. 6. Any IT security certification is an added advantage.
APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
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POST: DEVELOPER/ANALYST
SummaryTo identify and implement application systems that serves the business of TTCL. The incumbent will achieve this by providing systems analysis expertise, systems development and the recommendation of systems specification where third party applications are to be acquired.
Closing Date: Thursday, July 03, 2014
Reports To:- Senior Developer/Analyst
Duties
1. Collect information from TTCL functional units to analyse and evaluate existing and proposed systems.
2. Designing and writing code for features for current and/or new product offerings
3. Responsible for performing design and coding activities with a high level of quality and according to best practices and corporate standards
4. Responsible for developing designs and code that implement the best security practices
5. Responsible for contributing to the continuous improvement of internal business processes
6. Estimating and scheduling development activities for features for current and/or new product offerings according to corporate best practices
7. Accountable for developing accurate estimates and contributing to the development of accurate and
8. realistic schedules
9. Responsible for managing your time so as to meet the estimates and schedule
10. Maintaining and resolving bugs in current product offerings
11. Responsible for diagnosing and debugging code to identify and fix defects
12. Prepare and keep current flowcharts that outline systems processes
13. Document program development, logic, coding, and corrections and writing manual for users to describe installation and operating procedures.
14. Providing technical assistance and trainings to users on use of applications.
15. Taking responsibility for multiple tasks for multiple projects simultaneously
16. Supporting Customer Support to help customers overcome problems with products and the environments they work within
Qualifications
1. University degree in Computer Science, Software Engineering or related field 2. Strong written and verbal communications skills 3. Experience defining software requirements and a great capacity in systems analysis and implementation 4. Experience designing enterprise software applications 5. Experience developing database web applications 6. Experience with C#.NET, ASP.NET, Java, PHP, HTML, JavaScript, Mobile Programming. 7. Experience with MS SQL Server, MySQL, Oracle 8. Experience with Microsoft Windows Server OS, IIS 9. Capable of multi-tasking and prioritizing 10. Excellent problem solving skills and a love for technical challenges APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
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POST: DATABASE AND SYSTEM ADMINISTRATOR
SummaryThis job seeks to provide best services to all customers that use servers under HIS in order to ensure efficient and effective run of the daily business operations for the optimum business performance
Closing Date: Thursday, July 03, 2014
Reports To:- Senior Database and System Administrator
Duties
1. Administer Oracle and SQL database server for applications of CCBS, PAYROLL, SUNSYSTEM, SUNFLOW, CCBS INTERCONNECT, CRS, INFLUX, HRMS, INTRANET, WEBSERVER, and ALL OTHER DATABASES OWN BY HIS by making sure that they up and running and users are able to connect to it.
2. Administer Domain controller (DC) and exchange server at HQ and in all Zones that is DODOMA, MWANZA, MBEYA, ZANZIBAR and ARUSHA by making sure that users are connected to DC and receive their E-Mails.
3. Administer of server operating system that is UNIX, LINUX and WINDOWS 2003 SERVER for the systems mentioned in item 1 and 2 by making sure that the databases and application are running smoothly on it.
4. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, database systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs for all systems mentioned in item 1, 2 and 3 by constantly monitoring of logs.
5. To proactively monitor the databases, server’s Operating system and respectively hardware and all system resources to ensure systems are secure with minimum downtime.
6. Maintain the Disaster recovering plan (DRP) by performing daily backup operations of all required Databases, group files and user files stored on the servers, file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and copy sent off site as necessary.
7. Document the DRP procedures and test them.
8. Working closely with IT project managers, developers, users support and IT security section to ensure high applications availability, high security and optimum performance
9. Maintain System Change Log for all hardware, software and Application Systems which run on mentioned on item 1,2 and 3
10. Creating and Maintaining Users of databases, mail server (exchange server), systems and domain controller.
11. Monitor System resources and plan for expansion for all systems.
12. Providing technical support of outdated data ‘legacy systems’ like sobs and centralized archived mail.
13. Keep management appraised on potential risks by providing security and growth trend report.
14. Ensure smooth Roll-out of new software and hardware of the systems and new Versions (patches) of application systems and Hardware upgrades by testing them on test environment.
15. Maintain configuration compliance to avoid risk of system outages or compromised data.
16. Ensure that all structures, procedures, processes, instructions on Quality Management System are properly documented, maintained and implemented. Also Prepare and maintain necessary documentation of database servers, mail server and domain controller to ensure business continuity
17. Develops, maintain and monitor the process of CDR collection from all over the country on daily basis.
18. Work closely with billing section to ensure all CDR are collected loaded into the databases (interconnect, CCBS and RAMS) in order to maximum revenue collection.
19. Propose and make recommendations for new software and hardware and services to purchase and work with various vendors for procurements.
20. Monitor plans and coordinate the distribution of client software services parks, patches and upgrades.
21. Assists in planning, design, and documentation, implementation of various systems which include servers, databases, network equipment and software applications.
22. Ensure our hardware and software are properly licensed
23. Perform routine services and maintenance for the systems mentioned on item 1, 2 and 3.
24. Promptly act on the problem arises from all systems such E-Mail, Billing system, Payroll System etc and resolving the problems as soon as possible by using your knowledge or consultation with Manager IT Operations.
Qualifications
1. University Degree in Computer science/Electronics Or equivalent qualification. 2. At least Two (2) years experience in IT operations in reputable organization 3. Microsoft Infrastructure Certification 4. Data Base Certification (Added Advantage). 5. Linux/Unix Certification (Added Advantage). 6. Exchange Server / Active directory Administration. 7. Database Administration of Oracle and SQL Server. 8. IT operations with Microsoft OS Systems and Linux/Unix Systems. 9. Stress tolerant, practical, emotional control, integrity, logistical and decisive person. 10. Able to work without supervision with good judgment and to work under pressure.
APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hr
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POST: MANAGER – NGN INFRASTRUCTURE & TRAFFIC ENGINEERING
SummaryTo plan and proactively oversee the usage of network resources, manage routes and traffic to ensure continuous availability of the Next Generation Network and Services
Closing Date: Thursday, July 03, 2014
Reports To:- Head NGN Operation & Services
Duties
1. Provide technical, procedural and policy guidance for the operation, maintenance, expansions and upgrades of the Next Generation Network and Intelligent Networks.
2. Manage and oversee usage of Signaling Point Codes, Global Titles, Fixed and Mobile Number resources, IMSI, IP addresses, VLANs, network ports and similar resources of across the network.
3. Plan, issue working documents and oversee implementation of network integrations, capacity upgrades, and software upgrades.
4. Collect and analyze performance data and timely submit capacity utilization and traffic reports.
5. Manage Service Level Agreements (SLA) for Next Generation Network (NGN)
6. Ensure that network systems are well scaled to support the business.
7. Ensure security policy is in place and implemented to safeguard NGN systems against unauthorized access.
8. To address performance capability issues within the section and ensure employees are actively involved in continuous learning and development that enable the section meets the anticipated human resource performance requirements.
9. Accountable for the performance of the employees under the unit including setting performance objectives, conducting regular performance reviews and providing feedbacks, coaching and mentoring to maximize employees’ job satisfaction.
10. To monitor and control costs and expenses within the section and ensure efficient usage, management and security of resources under the section.
11. To implement and exercise delegated authorities and any other instructions and directives as may be issued by the Head of department from time to time
Qualifications
1. Minimum, a University degree in Telecommunications or Electrical Engineering or similar equivalent technical education. 2. Extensive training and hands on experience in Switching or data communication networks. 3. Good analytical and traffic management skills. 4 Minimum of five (5) years in telecommunications industry. 5 Minimum of three (3) years experience in switching or IN network. 6. Minimum of two (2) years management experience
APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
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POST: MANAGER – NGN INFRASTRUCTURE & TRAFFIC ENGINEERING
SummaryTo plan and proactively oversee the usage of network resources, manage routes and traffic to ensure continuous availability of the Next Generation Network and Services
Closing Date: Thursday, July 03, 2014
Reports To:- Head NGN Operation & Services
Duties
1. Provide technical, procedural and policy guidance for the operation, maintenance, expansions and upgrades of the Next Generation Network and Intelligent Networks.
2. Manage and oversee usage of Signaling Point Codes, Global Titles, Fixed and Mobile Number resources, IMSI, IP addresses, VLANs, network ports and similar resources of across the network.
3. Plan, issue working documents and oversee implementation of network integrations, capacity upgrades, and software upgrades.
4. Collect and analyze performance data and timely submit capacity utilization and traffic reports.
5. Manage Service Level Agreements (SLA) for Next Generation Network (NGN)
6. Ensure that network systems are well scaled to support the business.
7. Ensure security policy is in place and implemented to safeguard NGN systems against unauthorized access.
8. To address performance capability issues within the section and ensure employees are actively involved in continuous learning and development that enable the section meets the anticipated human resource performance requirements.
9. Accountable for the performance of the employees under the unit including setting performance objectives, conducting regular performance reviews and providing feedbacks, coaching and mentoring to maximize employees’ job satisfaction.
10. To monitor and control costs and expenses within the section and ensure efficient usage, management and security of resources under the section.
11. To implement and exercise delegated authorities and any other instructions and directives as may be issued by the Head of department from time to time
Qualifications
1. Minimum, a University degree in Telecommunications or Electrical Engineering or similar equivalent technical education. 2. Extensive training and hands on experience in Switching or data communication networks. 3. Good analytical and traffic management skills. 4 Minimum of five (5) years in telecommunications industry. 5 Minimum of three (3) years experience in switching or IN network. 6. Minimum of two (2) years management experience
APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
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POST: MANAGER – NGN INFRASTRUCTURE & TRAFFIC ENGINEERING
SummaryTo plan and proactively oversee the usage of network resources, manage routes and traffic to ensure continuous availability of the Next Generation Network and Services
Closing Date: Thursday, July 03, 2014
Reports To:- Head NGN Operation & Services
Duties
1. Provide technical, procedural and policy guidance for the operation, maintenance, expansions and upgrades of the Next Generation Network and Intelligent Networks.
2. Manage and oversee usage of Signaling Point Codes, Global Titles, Fixed and Mobile Number resources, IMSI, IP addresses, VLANs, network ports and similar resources of across the network.
3. Plan, issue working documents and oversee implementation of network integrations, capacity upgrades, and software upgrades.
4. Collect and analyze performance data and timely submit capacity utilization and traffic reports.
5. Manage Service Level Agreements (SLA) for Next Generation Network (NGN)
6. Ensure that network systems are well scaled to support the business.
7. Ensure security policy is in place and implemented to safeguard NGN systems against unauthorized access.
8. To address performance capability issues within the section and ensure employees are actively involved in continuous learning and development that enable the section meets the anticipated human resource performance requirements.
9. Accountable for the performance of the employees under the unit including setting performance objectives, conducting regular performance reviews and providing feedbacks, coaching and mentoring to maximize employees’ job satisfaction.
10. To monitor and control costs and expenses within the section and ensure efficient usage, management and security of resources under the section.
11. To implement and exercise delegated authorities and any other instructions and directives as may be issued by the Head of department from time to time
Qualifications
1. Minimum, a University degree in Telecommunications or Electrical Engineering or similar equivalent technical education. 2. Extensive training and hands on experience in Switching or data communication networks. 3. Good analytical and traffic management skills. 4 Minimum of five (5) years in telecommunications industry. 5 Minimum of three (3) years experience in switching or IN network. 6. Minimum of two (2) years management experience
APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
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POST: MANAGER - IP DATA NETWORK
SummaryTo oversee IP Data Network operations and maintenance and ensure high quality network and services availability
Closing Date: Thursday, July 03, 2014
Reports To:- Head NGN Operation & Services
Duties
1. Manage Data Network operations and maintenance functions to meet high quality network and service standards and resolve corporate network problems within SLA timeframes.
2. Implement network installations, integrations and expansions in line with strategic network development plans.
3. Develop solutions to clear faults; or liaise with other sections, departments or equipment vendor to develop solutions and clear faults.
4. Ensure continuous high availability of Data Network and related services.
5. Ensure continuous high availability of IP/MPLS transport core for NGN fixed and mobile voice services.
6. Ensure errors and faults of the Data Network are detected, reported, logged and managed within defined timelines
7. Ensure 24/7 monitoring of the Data Networks and submit analysed network performance reports.
8. Ensure 24/7 monitoring of corporate networks and timely provide remedial actions to clear faults or improve quality of service.
9. Coordinate and implement trial services as may be advised by commercial team.
10. To address performance capability issues within the section and ensure employees are actively involved in continuous learning and development that enable the section meets the anticipated human resource performance requirements.
11. Accountable for the performance of the employees under the unit including setting performance objectives, conducting regular performance reviews and providing feedbacks, coaching and mentoring to maximize employees’ job satisfaction.
12. To monitor and control costs and expenses within the section and ensure efficient usage, management and security of resources under the section.
13. To implement and exercise delegated authorities and any other instructions and directives as may be issued by the Head of department from time to time
Qualifications
1. Minimum, a University degree in Telecommunications or Electrical Engineering or equivalent technical education. 2. Extensive training and hands experience on data communication networks and services. 3. Minimum of five (5) years in telecommunications industry. 4. Minimum of three (3) years experience in data communication networks. 5. Minimum of two (2) years management experience APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
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POST: QUALITY MANAGER NETWORKS
SummaryEnsure TTCL’s quality standards are achieved in the area of Network services, through the proper alignment of people, processes and technology.
Closing Date: Thursday, July 03, 2014
Reports To:- Head Quality Management
Duties
1. Monitors projects implementation to ensure standards are complied within the Network Services like Operations and maintenance, network development and Information services
2. Reports on project progress and compliance issues and suggests remedial actions.
3. Designs and mapping of effective business processes pertaining to Network Services and improves existing ones in line with company objectives.
4. Works with the Quality management team to ensure integration and coordination of processes.
5. Maintains updated documentation on processes and disseminates to users to ensure clear interfaces across functions.
6. Takes custody of all official documentation either originating from Network group or other Company departments.
7. Participates in Companywide Quality management initiatives with the Quality management team.
8. Develops quality awareness in the organization through campaigns, internal communication channels and formal training.
9. Provide leadership to the section by demonstrating the corporate values taking accountability for the actions and results of self and others in the section, being a champion of positive change and continuously working to improve all aspects of the operations of the section, department and TTCL at large.
10. Provide inputs as required to TTCL’s corporate planning processes and developing sectional objectives and functional plans that support the achievement of TTCL’s corporate objectives and the TTCL Strategic Business Plan.
11. Accountable for the development of employees and ensuring the section has the skills and resources necessary to accomplish sectional objectives
12. Accountable for performance management of employees including setting objectives, regular feedback on performance and coaching and mentoring to improve performance and maximize employee job satisfaction.
13. Accountable for developing section budget within the framework of the corporate budget and monitoring and controlling sectional expenditures to meet the budget and maximize the effective use of TTCL’s financial resources.
Qualifications
1. A university degree Post graduate qualification and or training in quality assurance will be an added advantage. 2. At least 2 years in the telecom industry in a supervisory role 3. Computer Literacy, excellent interpersonal & presentation & training skills. 4. Sound understanding of process management & excellent written and verbal communication.
2. APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
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POST: MANAGER LEGAL AFFAIRS
SummaryTo provide legal advices and opinions to the management on issues relating to legal affairs, contracts and litigation as they relate to TTCL business operations
Closing Date: Thursday, July 03, 2014
Reports To:- Company Secretary and Head Legal & Regulatory Affairs
Duties
1. Provides timely and correct legal advices and opinion on issues related to the operations of the business of the Company.
2. Represents TTCL/Management in courts, tribunals, arbitrations etc. on matters relating to the Company’s business.
3. Interfaces with, coordinates and monitors performance of external advocates handling Company cases.
4. Participates in contracts negotiation process, drafting and reviewing to ensure that company’s interests are protected.
5. Manages and ensure safe custody of major contracts, advises on contract management and monitors compliance of contractual obligations.
6. Interfaces with Quality Management department in the process of developing and documenting policies, processes and procedures relating to legal services.
7. To issue reports on the implementation of contractual obligations in respect of the contractor.
8. Provide leadership to the section by demonstrating the corporate values, taking accountability for the actions and results of self and others and practice corporate governance in the section.
9. Provide inputs to TTCL’s corporate planning processes and develop sectional objectives and functional plans that support the achievement of TTCL’s corporate objectives.
10. Accountable for the development of employees and ensuring the section has adequate performance capabilities in terms of skills, competencies and resources necessary to accomplish sectional objectives
11. Accountable for performance management of employees including setting objectives, regular feedback on performance and coaching and mentoring to improve performance and maximize employee job satisfaction.
12. Accountable for developing section budget and monitor and control sectional expenditure and costs to meet the budget and maximize the effective use of TTCL’s financial resources.
13. Implements and exercises delegated authority and any other instructions and directives as may be issued by the management from time to time.
Qualifications
1. A University degree in law. Postgraduate qualifications in the related field will be an added advantage 2. Enrolment as an advocate of the High Court of Tanzania. 3. Five (5) years experience in contracts and litigation of which two (2) years in a managerial position in a commercial environment. 4. Computer literacy with good knowledge in basic software applications. 5. Strong analytical and interpersonal skills with excellent communication and presentation skills. 6. High degree of integrity and ethical values 7. Ability to work independent, to organize and lead a team and make decisions.
2. APPLICATION INSTRUCTIONS:
3. Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
4. You are requested to follow the instructions provided in the application form.
5. Failure to comply with the instructions nay lead to disqualification of application.
6. The job reference number should be clearly indicated in the space provided on the application form
7. If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
8. Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
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POST: HEAD CUSTOMER SERVICES
SummaryThis job seeks to ensure availability of high standards customer services in TTCL to achieve high levels of customer satisfaction index.
Closing Date: Thursday, July 03, 2014
Reports To:- Chief Marketing & Sales Officer
Duties
1. To develop, disseminate, monitor implementation and review Customer Relationship Management (CRM) guidelines, policies, processes for the smooth running of the customer services operations.
2. To initiate and implement customer services improvement training to employees to enhance effective performance and achieve customer satisfaction.
3. To liaise with sales, marketing, network, product development and IT teams to ensure timely management and resolution of customer complaints, enquiries, tariff changes etc.
4. To liaise with sales and marketing teams in the development and implementation of customer retention programs and strategies.
5. To liaise with sales and marketing teams in communicating key business information to customers
6 To ensure existence of performance capabilities (capacity building) within the department and employees are actively involved in continuous learning and development to enable TTCL meet current and anticipated human resources performance requirements.
7 To monitor and timely report to the Executive Management Team customer services issues that require immediate attention and or decisions.
8 To practice transparency and organizational culture that fosters TTCL’s corporate values, accountability, and good governance at all levels of operations.
9 To provide inputs to the TTCL’s corporate planning processes and develops departmental functional plans that support realization of TTCL’s corporate objectives.
10 Accountable for performance of employees under the department including setting performance objectives, regular performance reviews and feedbacks, coaching and mentoring to maximize employees’ job satisfaction.
11 To monitor and control costs and expenses and ensure efficient usage, management and security of company’s resources under the department.
12 To implement and exercise delegated authorities and any other instructions and directives as may be issued by Executive Management from time to time.
Qualifications
1. A university degree in Business Administration/Management or equivalent qualifications from a recognized institution. 2. At least 5 years of experience in a customer service environment in a large commercial organization of which 3 years should be in a senior management position. 3. Sound knowledge of customer relations management. 4. Knowledge of telecom products and services, industry trends and general market situation. 5. Strong interpersonal and communications skill with ability to develop and sustain effective team work. 6. A strong orientation towards results, with a proven record of performance.
APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
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POST: MANAGER CUSTOMER CARE
SummaryEffective operation of TTCL’s Customer Care Centre(s), management of resources to ensure achievement and excellence in customer service, productivity and sales/revenue objectives. Also planning and managing projects designed for the on-going development of the Customer Care Centre sales, support channel and the effectiveness of the customer care and sales team. Participates in the creation of an environment where employees are empowered to make decisions based on customer needs and corporate goals.
Closing Date: Thursday, July 03, 2014
Reports To:- Head Customer Services
Duties
1. Develops and Manages key performance indicators based on World Class Customer Care Centre standards, ensuring outstanding customer service and consistency with corporate objectives. This entails significant team work with the Manager – Call Center.
2. Manages the customer information in automated or manual databases in close collaboration with regional and corporate sales and support teams to maintain and increase customer satisfaction and support growth and retention strategies defined in the Strategic Business Plan.
3. Defines projects when required and manages a cross functional TTCL team to deliver the objectives of the Customer focused projects.
4. Provides analysis on customer feedback and participates with Marketing/Product Development to identify customer needs and feedback on TTCL current services and potential future services.
5. Provides leadership and guidance to Regional teams to ensure consistent, best in class customer care. This interaction with Regional teams is required on a daily basis as well as specific project based leadership.
6. With the Call Center Manager, develops and sustains a high level of expertise among staff by acquiring, selecting, developing and motivating people. Implements plans and initiatives to promote employee morale, performance, skills acquisition, and career development.
7. Supports and aligns processes and procedures to TTCL’s Terms of Service and/or strategic plans to ensure consistent application of procedures and guidelines to grow TTCL’s business and customer satisfaction.
8. Provide Leadership to the section by at all times demonstrating the corporate values, taking accountability for the actions and results of self and others in the section, being a champion of positive change and continuously working to improve all aspects of the operations of the section and TTCL.
9. Provide input as required to TTCL’s corporate planning processes and developing sectional objectives and functional plans that support the achievement of TTCL’s corporate objectives and the TTCL Strategic Business Plan
10. Accountable for the development of employees and ensuring the section has the skills and resources necessary to accomplish sectional objectives.
11. Accountable for performance management of employees including setting objectives, regular feedback on performance and coaching and mentoring to improve performance and maximize employee job satisfaction.
12. Accountable for developing the section budget within the framework of the corporate budget and monitoring and controlling sectional expenditures to meet the budget and maximize the effective use of TTCL’s financial resources
Qualifications
1. University Degree/Advance Diploma in business Administration /Call Centre or equivalent education/experience 2. Thorough knowledge and Experience in Call Centre operations gained by minimum 5 years managerial/supervisory role. 3. Thorough knowledge of and considerable experience in customer care demonstrating strong customer focus and interpersonal skills. 4. Working knowledge of marketing and sales practices, procedures and techniques is required. 5. Ability to lead, supervise and coach a large number of people. 6. Must practice and display a high level of commitment to the support and development of employees. 7. Essential management skills for this position: - Leadership - decision making - Initiative - interpersonal skills - Adaptability - entrepreneurial - Organizational skills - tolerance for stress - Verbal and written communication skills
2. APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
==========================
POST: EXTERNAL CHANNEL MANAGER
SummaryTo develop and evolve the external channel partnership as required to support the strategic plan, and to manage relationship with external partners to ensure revenue and sales target are met in order to achieve the optimal level of customer service while minimizing channel cost.
Closing Date: Thursday, July 03, 2014
Reports To:- Head Sales (Retail and Whole Sale Business)
Duties
1. To build strong partnerships with external channel partners in driving external sales target.
2. To liaise with procurement department/section in contracts negotiations with third party vendors, and by Ensuring all external channel partners have valid formal Sales contracts/agreements with TTCL.
3. To prepare forecast and re-order timelines for products (e.g. scratch cards, RUIMS and CPE etc) as to the sales plan.
4. To ensure efficient and effective distribution of the products to third party vendors and TTCL point-of-presence.
5. To keep an up to date inventory of all channel products to third party vendors and TTCL regional centers.
6. To monitor and track third party vendors performance (sales and quality) and guide where necessary to achieve TTCL external sales budget.
7. Develop strong operational processes and support to third party vendors.
8. To compile report(s) to sales office senior management on the performance of each third party vendor and action taken to mitigate where target is not achieved.
9. To perform any other duty related with sales activities as may be assigned
Qualifications
1. Degree in Business/Administration/Marketing and or equivalent education. 2. Extensive knowledge of competitive communication industry issues. 3. Excellent ability to plan and organize in a self directed environment. 4. Strong analytics skills with strong PC skills (Microsoft excel and access) 5. Strong team player and able to work independently 6. Good people management skills 7. Good interpersonal and negotiation skills 8. Have strong drive and able to withstand pressure 9. Ability to multi task 10. Meticulous, detailed, customer oriented and a fast worker 11. Demonstrates creative, innovative and thinking abilities
APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
=====================
POST: COMMERCIAL EXECUTIVE (MARKETING MANAGER)
Summary• TTCL is developing services and solutions that match best the requirements • Service provisioning and service assurance processes are managed seamlessly and effectively • Customers are managed profitably
Closing Date: Thursday, July 03, 2014
Reports To:- Chief Marketing and Sales Officer
Duties
strategies in the Company.
2. Implements and monitors the sales budget objectives and targets of the Retail business.
3. Coordinates retail and whole sale strategic planning inputs from RBUs to the overall Strategic and Business Planning process in the Company.
4. Supports the RBU’s through effective distribution channels and advertisement and promotion to implement regional sales & distribution strategies and plans.
5. Consolidates regional sale plans and monitors performance and achievement against the corporate plan.
6. Assists RBUs in developing customer’s acquisition and retention strategies.
7. Maintain appropriate interfaces with the Corporate Services Group to ensure that the credit management and collections activities are in line with the requirements of the Revenue Assurance Process and TTCL’s credit policies.
8 Provide Leadership to the section by at all times demonstrating the corporate values, taking accountability for the actions and results of self and others in the section, being a champion of positive change and continuously working to improve all aspects of the operations of the section and TTCL.
9. Provide input as required to TTCL’s corporate planning processes and developing sectional objectives and functional plans that support the achievement of TTCL’s corporate objectives and the TTCL Strategic Business Plan
10. Accountable for the development of employees and ensuring the section has the skills and resources necessary to accomplish sectional objectives
11. Accountable for performance management of employees including setting objectives, regular feedback on performance and coaching and mentoring to improve performance and maximize employee job satisfaction.
12. Accountable for developing the section budget within the framework of the corporate budget and monitoring and controlling sectional expenditures to meet the budget and maximize the effective use of TTCL’s financial resources.
Qualifications
1. A university degree in Marketing, sales, business administration, economics. A master’s degree would be an added advantage. 2. At least five (5) years experience in a senior position in commercial operations. Two (2) years experience of which in the telecommunication sector would be an added advantage. 3. Excellent communication (verbal and written) and interpersonal skills. 4. Ability to guide, coach and provide direction to a number stakeholders. 5. Good financial skills. 6. Computer literate. 7. Excellent analytical skills. 8. Clear understanding of the telecom market. 9. Ability to grow, develop and manage a team. 10 Ability to focus on results and provide innovative ideas and solution
APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
=====================
http://ajirazetu.com/ajira/item/812-nafasi-za-kazi-ttcl-mwisho-tar-3-julai-2014
SummaryThis job seeks to promote effective operations of IT systems and ensure proper follow up of laid down operations and guidelines for the smooth operation of the business.
Closing Date: Thursday, July 03, 2014
Reports To:- Head Information Systems
Duties
1. To ensure proper installation and operation of IT systems.
2. To continuously monitor IT systems performance and gather all necessary metrics to proactively act on issues that may result in service interruption.
3. To develop, disseminate, monitor implementation and review IT systems operational guidelines in terms of standards, policy and procedures that ensure continuous performance improvement.
4. Ensure smooth and effective interfaces with users and owners of other IT related systems such CCBS, IN, Sun flow, triple AAA server, Switches, Payroll, HRIS, etc to improve business related opeartions in TTCL.
5. Initiates and recommends automated tools, systems upgrades and software that will improve efficiency in the monitoring system and network performance.
6. Timely reports IT operation issues that require immediate attention and or action by the management.
7. Provide leadership to the section by demonstrating the corporate values, accountability for actions and results of self and others and practice corporate governance in the section.
8. Provide inputs to TTCL’s corporate planning processes and develop sectional objectives and functional plans that support the achievement of TTCL’s corporate objectives.
9. Accountable for the development of employees and ensure the section has adequate performance capabilities in terms of skills and resources necessary to accomplish sectional objectives.
10. Accountable for performance management of employees including setting objectives, providing regular feedback on performance and coaching and mentoring to improve performance and maximize employees’ satisfaction
11. Accountable for developing section budget and monitor and control sectional expenditures and costs to meet effective use of TTCL’s financial resources.
12. Implements and exercise delegated authority and any other instructions and directives as may be issued by the management from time to time.
Qualifications
• A University degree in Computer/Electronic engineering, computer science or equivalent qualifications from a recognized institution. • 3 years experience in IT operation and or support function in a supervisory role in a highly IT dependant organization. • Good knowledge of various IT applications and systems as they relate to a telecommunications business. • Good knowledge and understanding of data communications technologies for the “New Public Network” including ATM, Frame Relay, xDSL and IP, good understanding of major layer2 and layer3 vendor products including ATM core switches, Subscriber Management Systems, DSLAMs, Edge Concentrators, Routers, Switches etc.; • Good knowledge and understanding of major layer2 and layer3 Element Management Systems, i.e. Cisco, Lucent, Nortel, Nokia, Juniper, Alcatel, etc. • Understanding of general network management processes and environments including trouble management, configuration management, change management and how these relate to provisioning. • Excellent interpersonal and communication skills with ability to foster dynamic teamwork and collaboration. • Analytical skills and ability to work under pressure
APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
================
POST: ICT SECURITY ENGINEER
SummaryThis job seeks to ensure an appropriate information control to all TTCL assets in order to met high level of confidentiality and integrity as well as timely availability of information
Closing Date: Thursday, July 03, 2014
Reports To:- ICT Security Manager
Duties
1. Perform risk assessments and execute tests of computer systems to ensure functioning of security measures.
2. Document and enforce computer security policies and emergency measures, procedures, and perform periodic test for compliance of policies. Emergency measures should address the areas of business continuity as well as disaster - recovery.
3. Develop plans to safeguard computer systems against accidental or unauthorized modification, destruction, or access
4. Operate the corporate Anti Virus and malware protection Policy, including; the tools that are used to enforce it, deployment of the antivirus and antimalware solution nationwide, outbreak management and version control.
5. Deploy and manage effective Anti Intrusion systems. Monitor intrusion attempts and recommend appropriate measures to be taken against the offenders. Work with others to periodically test the strength of deployed systems.
6. Protect TTCL against software piracy in terms of the software used at the organization as well as software developed by TTCL for use outside the organization.
7. Train users and promote security awareness so as to enlist the participation of users in the information security program.
8. Carry out any other reasonable duty as may be assigned that is consistent with the nature of the job and its level of responsibility.
Qualifications
1. University Degree in computer Science/Electrical/Electronics/Telecommunication Engineering or equivalent qualifications 2. At least three years experience in ICT Operations 3. Knowledge on major server operating systems specifically Microsoft, Linux or UNIX 4. Networking knowledge preferably Microsoft and Cisco networking 5. Database knowledge specifically SQL or oracle. 6. Any IT security certification is an added advantage.
APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
===================
POST: DEVELOPER/ANALYST
SummaryTo identify and implement application systems that serves the business of TTCL. The incumbent will achieve this by providing systems analysis expertise, systems development and the recommendation of systems specification where third party applications are to be acquired.
Closing Date: Thursday, July 03, 2014
Reports To:- Senior Developer/Analyst
Duties
1. Collect information from TTCL functional units to analyse and evaluate existing and proposed systems.
2. Designing and writing code for features for current and/or new product offerings
3. Responsible for performing design and coding activities with a high level of quality and according to best practices and corporate standards
4. Responsible for developing designs and code that implement the best security practices
5. Responsible for contributing to the continuous improvement of internal business processes
6. Estimating and scheduling development activities for features for current and/or new product offerings according to corporate best practices
7. Accountable for developing accurate estimates and contributing to the development of accurate and
8. realistic schedules
9. Responsible for managing your time so as to meet the estimates and schedule
10. Maintaining and resolving bugs in current product offerings
11. Responsible for diagnosing and debugging code to identify and fix defects
12. Prepare and keep current flowcharts that outline systems processes
13. Document program development, logic, coding, and corrections and writing manual for users to describe installation and operating procedures.
14. Providing technical assistance and trainings to users on use of applications.
15. Taking responsibility for multiple tasks for multiple projects simultaneously
16. Supporting Customer Support to help customers overcome problems with products and the environments they work within
Qualifications
1. University degree in Computer Science, Software Engineering or related field 2. Strong written and verbal communications skills 3. Experience defining software requirements and a great capacity in systems analysis and implementation 4. Experience designing enterprise software applications 5. Experience developing database web applications 6. Experience with C#.NET, ASP.NET, Java, PHP, HTML, JavaScript, Mobile Programming. 7. Experience with MS SQL Server, MySQL, Oracle 8. Experience with Microsoft Windows Server OS, IIS 9. Capable of multi-tasking and prioritizing 10. Excellent problem solving skills and a love for technical challenges APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
===================
POST: DATABASE AND SYSTEM ADMINISTRATOR
SummaryThis job seeks to provide best services to all customers that use servers under HIS in order to ensure efficient and effective run of the daily business operations for the optimum business performance
Closing Date: Thursday, July 03, 2014
Reports To:- Senior Database and System Administrator
Duties
1. Administer Oracle and SQL database server for applications of CCBS, PAYROLL, SUNSYSTEM, SUNFLOW, CCBS INTERCONNECT, CRS, INFLUX, HRMS, INTRANET, WEBSERVER, and ALL OTHER DATABASES OWN BY HIS by making sure that they up and running and users are able to connect to it.
2. Administer Domain controller (DC) and exchange server at HQ and in all Zones that is DODOMA, MWANZA, MBEYA, ZANZIBAR and ARUSHA by making sure that users are connected to DC and receive their E-Mails.
3. Administer of server operating system that is UNIX, LINUX and WINDOWS 2003 SERVER for the systems mentioned in item 1 and 2 by making sure that the databases and application are running smoothly on it.
4. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, database systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs for all systems mentioned in item 1, 2 and 3 by constantly monitoring of logs.
5. To proactively monitor the databases, server’s Operating system and respectively hardware and all system resources to ensure systems are secure with minimum downtime.
6. Maintain the Disaster recovering plan (DRP) by performing daily backup operations of all required Databases, group files and user files stored on the servers, file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and copy sent off site as necessary.
7. Document the DRP procedures and test them.
8. Working closely with IT project managers, developers, users support and IT security section to ensure high applications availability, high security and optimum performance
9. Maintain System Change Log for all hardware, software and Application Systems which run on mentioned on item 1,2 and 3
10. Creating and Maintaining Users of databases, mail server (exchange server), systems and domain controller.
11. Monitor System resources and plan for expansion for all systems.
12. Providing technical support of outdated data ‘legacy systems’ like sobs and centralized archived mail.
13. Keep management appraised on potential risks by providing security and growth trend report.
14. Ensure smooth Roll-out of new software and hardware of the systems and new Versions (patches) of application systems and Hardware upgrades by testing them on test environment.
15. Maintain configuration compliance to avoid risk of system outages or compromised data.
16. Ensure that all structures, procedures, processes, instructions on Quality Management System are properly documented, maintained and implemented. Also Prepare and maintain necessary documentation of database servers, mail server and domain controller to ensure business continuity
17. Develops, maintain and monitor the process of CDR collection from all over the country on daily basis.
18. Work closely with billing section to ensure all CDR are collected loaded into the databases (interconnect, CCBS and RAMS) in order to maximum revenue collection.
19. Propose and make recommendations for new software and hardware and services to purchase and work with various vendors for procurements.
20. Monitor plans and coordinate the distribution of client software services parks, patches and upgrades.
21. Assists in planning, design, and documentation, implementation of various systems which include servers, databases, network equipment and software applications.
22. Ensure our hardware and software are properly licensed
23. Perform routine services and maintenance for the systems mentioned on item 1, 2 and 3.
24. Promptly act on the problem arises from all systems such E-Mail, Billing system, Payroll System etc and resolving the problems as soon as possible by using your knowledge or consultation with Manager IT Operations.
Qualifications
1. University Degree in Computer science/Electronics Or equivalent qualification. 2. At least Two (2) years experience in IT operations in reputable organization 3. Microsoft Infrastructure Certification 4. Data Base Certification (Added Advantage). 5. Linux/Unix Certification (Added Advantage). 6. Exchange Server / Active directory Administration. 7. Database Administration of Oracle and SQL Server. 8. IT operations with Microsoft OS Systems and Linux/Unix Systems. 9. Stress tolerant, practical, emotional control, integrity, logistical and decisive person. 10. Able to work without supervision with good judgment and to work under pressure.
APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hr
======================
POST: MANAGER – NGN INFRASTRUCTURE & TRAFFIC ENGINEERING
SummaryTo plan and proactively oversee the usage of network resources, manage routes and traffic to ensure continuous availability of the Next Generation Network and Services
Closing Date: Thursday, July 03, 2014
Reports To:- Head NGN Operation & Services
Duties
1. Provide technical, procedural and policy guidance for the operation, maintenance, expansions and upgrades of the Next Generation Network and Intelligent Networks.
2. Manage and oversee usage of Signaling Point Codes, Global Titles, Fixed and Mobile Number resources, IMSI, IP addresses, VLANs, network ports and similar resources of across the network.
3. Plan, issue working documents and oversee implementation of network integrations, capacity upgrades, and software upgrades.
4. Collect and analyze performance data and timely submit capacity utilization and traffic reports.
5. Manage Service Level Agreements (SLA) for Next Generation Network (NGN)
6. Ensure that network systems are well scaled to support the business.
7. Ensure security policy is in place and implemented to safeguard NGN systems against unauthorized access.
8. To address performance capability issues within the section and ensure employees are actively involved in continuous learning and development that enable the section meets the anticipated human resource performance requirements.
9. Accountable for the performance of the employees under the unit including setting performance objectives, conducting regular performance reviews and providing feedbacks, coaching and mentoring to maximize employees’ job satisfaction.
10. To monitor and control costs and expenses within the section and ensure efficient usage, management and security of resources under the section.
11. To implement and exercise delegated authorities and any other instructions and directives as may be issued by the Head of department from time to time
Qualifications
1. Minimum, a University degree in Telecommunications or Electrical Engineering or similar equivalent technical education. 2. Extensive training and hands on experience in Switching or data communication networks. 3. Good analytical and traffic management skills. 4 Minimum of five (5) years in telecommunications industry. 5 Minimum of three (3) years experience in switching or IN network. 6. Minimum of two (2) years management experience
APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
================
POST: MANAGER – NGN INFRASTRUCTURE & TRAFFIC ENGINEERING
SummaryTo plan and proactively oversee the usage of network resources, manage routes and traffic to ensure continuous availability of the Next Generation Network and Services
Closing Date: Thursday, July 03, 2014
Reports To:- Head NGN Operation & Services
Duties
1. Provide technical, procedural and policy guidance for the operation, maintenance, expansions and upgrades of the Next Generation Network and Intelligent Networks.
2. Manage and oversee usage of Signaling Point Codes, Global Titles, Fixed and Mobile Number resources, IMSI, IP addresses, VLANs, network ports and similar resources of across the network.
3. Plan, issue working documents and oversee implementation of network integrations, capacity upgrades, and software upgrades.
4. Collect and analyze performance data and timely submit capacity utilization and traffic reports.
5. Manage Service Level Agreements (SLA) for Next Generation Network (NGN)
6. Ensure that network systems are well scaled to support the business.
7. Ensure security policy is in place and implemented to safeguard NGN systems against unauthorized access.
8. To address performance capability issues within the section and ensure employees are actively involved in continuous learning and development that enable the section meets the anticipated human resource performance requirements.
9. Accountable for the performance of the employees under the unit including setting performance objectives, conducting regular performance reviews and providing feedbacks, coaching and mentoring to maximize employees’ job satisfaction.
10. To monitor and control costs and expenses within the section and ensure efficient usage, management and security of resources under the section.
11. To implement and exercise delegated authorities and any other instructions and directives as may be issued by the Head of department from time to time
Qualifications
1. Minimum, a University degree in Telecommunications or Electrical Engineering or similar equivalent technical education. 2. Extensive training and hands on experience in Switching or data communication networks. 3. Good analytical and traffic management skills. 4 Minimum of five (5) years in telecommunications industry. 5 Minimum of three (3) years experience in switching or IN network. 6. Minimum of two (2) years management experience
APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
==================
POST: MANAGER – NGN INFRASTRUCTURE & TRAFFIC ENGINEERING
SummaryTo plan and proactively oversee the usage of network resources, manage routes and traffic to ensure continuous availability of the Next Generation Network and Services
Closing Date: Thursday, July 03, 2014
Reports To:- Head NGN Operation & Services
Duties
1. Provide technical, procedural and policy guidance for the operation, maintenance, expansions and upgrades of the Next Generation Network and Intelligent Networks.
2. Manage and oversee usage of Signaling Point Codes, Global Titles, Fixed and Mobile Number resources, IMSI, IP addresses, VLANs, network ports and similar resources of across the network.
3. Plan, issue working documents and oversee implementation of network integrations, capacity upgrades, and software upgrades.
4. Collect and analyze performance data and timely submit capacity utilization and traffic reports.
5. Manage Service Level Agreements (SLA) for Next Generation Network (NGN)
6. Ensure that network systems are well scaled to support the business.
7. Ensure security policy is in place and implemented to safeguard NGN systems against unauthorized access.
8. To address performance capability issues within the section and ensure employees are actively involved in continuous learning and development that enable the section meets the anticipated human resource performance requirements.
9. Accountable for the performance of the employees under the unit including setting performance objectives, conducting regular performance reviews and providing feedbacks, coaching and mentoring to maximize employees’ job satisfaction.
10. To monitor and control costs and expenses within the section and ensure efficient usage, management and security of resources under the section.
11. To implement and exercise delegated authorities and any other instructions and directives as may be issued by the Head of department from time to time
Qualifications
1. Minimum, a University degree in Telecommunications or Electrical Engineering or similar equivalent technical education. 2. Extensive training and hands on experience in Switching or data communication networks. 3. Good analytical and traffic management skills. 4 Minimum of five (5) years in telecommunications industry. 5 Minimum of three (3) years experience in switching or IN network. 6. Minimum of two (2) years management experience
APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
======================
POST: MANAGER - IP DATA NETWORK
SummaryTo oversee IP Data Network operations and maintenance and ensure high quality network and services availability
Closing Date: Thursday, July 03, 2014
Reports To:- Head NGN Operation & Services
Duties
1. Manage Data Network operations and maintenance functions to meet high quality network and service standards and resolve corporate network problems within SLA timeframes.
2. Implement network installations, integrations and expansions in line with strategic network development plans.
3. Develop solutions to clear faults; or liaise with other sections, departments or equipment vendor to develop solutions and clear faults.
4. Ensure continuous high availability of Data Network and related services.
5. Ensure continuous high availability of IP/MPLS transport core for NGN fixed and mobile voice services.
6. Ensure errors and faults of the Data Network are detected, reported, logged and managed within defined timelines
7. Ensure 24/7 monitoring of the Data Networks and submit analysed network performance reports.
8. Ensure 24/7 monitoring of corporate networks and timely provide remedial actions to clear faults or improve quality of service.
9. Coordinate and implement trial services as may be advised by commercial team.
10. To address performance capability issues within the section and ensure employees are actively involved in continuous learning and development that enable the section meets the anticipated human resource performance requirements.
11. Accountable for the performance of the employees under the unit including setting performance objectives, conducting regular performance reviews and providing feedbacks, coaching and mentoring to maximize employees’ job satisfaction.
12. To monitor and control costs and expenses within the section and ensure efficient usage, management and security of resources under the section.
13. To implement and exercise delegated authorities and any other instructions and directives as may be issued by the Head of department from time to time
Qualifications
1. Minimum, a University degree in Telecommunications or Electrical Engineering or equivalent technical education. 2. Extensive training and hands experience on data communication networks and services. 3. Minimum of five (5) years in telecommunications industry. 4. Minimum of three (3) years experience in data communication networks. 5. Minimum of two (2) years management experience APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
=======================
POST: QUALITY MANAGER NETWORKS
SummaryEnsure TTCL’s quality standards are achieved in the area of Network services, through the proper alignment of people, processes and technology.
Closing Date: Thursday, July 03, 2014
Reports To:- Head Quality Management
Duties
1. Monitors projects implementation to ensure standards are complied within the Network Services like Operations and maintenance, network development and Information services
2. Reports on project progress and compliance issues and suggests remedial actions.
3. Designs and mapping of effective business processes pertaining to Network Services and improves existing ones in line with company objectives.
4. Works with the Quality management team to ensure integration and coordination of processes.
5. Maintains updated documentation on processes and disseminates to users to ensure clear interfaces across functions.
6. Takes custody of all official documentation either originating from Network group or other Company departments.
7. Participates in Companywide Quality management initiatives with the Quality management team.
8. Develops quality awareness in the organization through campaigns, internal communication channels and formal training.
9. Provide leadership to the section by demonstrating the corporate values taking accountability for the actions and results of self and others in the section, being a champion of positive change and continuously working to improve all aspects of the operations of the section, department and TTCL at large.
10. Provide inputs as required to TTCL’s corporate planning processes and developing sectional objectives and functional plans that support the achievement of TTCL’s corporate objectives and the TTCL Strategic Business Plan.
11. Accountable for the development of employees and ensuring the section has the skills and resources necessary to accomplish sectional objectives
12. Accountable for performance management of employees including setting objectives, regular feedback on performance and coaching and mentoring to improve performance and maximize employee job satisfaction.
13. Accountable for developing section budget within the framework of the corporate budget and monitoring and controlling sectional expenditures to meet the budget and maximize the effective use of TTCL’s financial resources.
Qualifications
1. A university degree Post graduate qualification and or training in quality assurance will be an added advantage. 2. At least 2 years in the telecom industry in a supervisory role 3. Computer Literacy, excellent interpersonal & presentation & training skills. 4. Sound understanding of process management & excellent written and verbal communication.
2. APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
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POST: MANAGER LEGAL AFFAIRS
SummaryTo provide legal advices and opinions to the management on issues relating to legal affairs, contracts and litigation as they relate to TTCL business operations
Closing Date: Thursday, July 03, 2014
Reports To:- Company Secretary and Head Legal & Regulatory Affairs
Duties
1. Provides timely and correct legal advices and opinion on issues related to the operations of the business of the Company.
2. Represents TTCL/Management in courts, tribunals, arbitrations etc. on matters relating to the Company’s business.
3. Interfaces with, coordinates and monitors performance of external advocates handling Company cases.
4. Participates in contracts negotiation process, drafting and reviewing to ensure that company’s interests are protected.
5. Manages and ensure safe custody of major contracts, advises on contract management and monitors compliance of contractual obligations.
6. Interfaces with Quality Management department in the process of developing and documenting policies, processes and procedures relating to legal services.
7. To issue reports on the implementation of contractual obligations in respect of the contractor.
8. Provide leadership to the section by demonstrating the corporate values, taking accountability for the actions and results of self and others and practice corporate governance in the section.
9. Provide inputs to TTCL’s corporate planning processes and develop sectional objectives and functional plans that support the achievement of TTCL’s corporate objectives.
10. Accountable for the development of employees and ensuring the section has adequate performance capabilities in terms of skills, competencies and resources necessary to accomplish sectional objectives
11. Accountable for performance management of employees including setting objectives, regular feedback on performance and coaching and mentoring to improve performance and maximize employee job satisfaction.
12. Accountable for developing section budget and monitor and control sectional expenditure and costs to meet the budget and maximize the effective use of TTCL’s financial resources.
13. Implements and exercises delegated authority and any other instructions and directives as may be issued by the management from time to time.
Qualifications
1. A University degree in law. Postgraduate qualifications in the related field will be an added advantage 2. Enrolment as an advocate of the High Court of Tanzania. 3. Five (5) years experience in contracts and litigation of which two (2) years in a managerial position in a commercial environment. 4. Computer literacy with good knowledge in basic software applications. 5. Strong analytical and interpersonal skills with excellent communication and presentation skills. 6. High degree of integrity and ethical values 7. Ability to work independent, to organize and lead a team and make decisions.
2. APPLICATION INSTRUCTIONS:
3. Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
4. You are requested to follow the instructions provided in the application form.
5. Failure to comply with the instructions nay lead to disqualification of application.
6. The job reference number should be clearly indicated in the space provided on the application form
7. If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
8. Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
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POST: HEAD CUSTOMER SERVICES
SummaryThis job seeks to ensure availability of high standards customer services in TTCL to achieve high levels of customer satisfaction index.
Closing Date: Thursday, July 03, 2014
Reports To:- Chief Marketing & Sales Officer
Duties
1. To develop, disseminate, monitor implementation and review Customer Relationship Management (CRM) guidelines, policies, processes for the smooth running of the customer services operations.
2. To initiate and implement customer services improvement training to employees to enhance effective performance and achieve customer satisfaction.
3. To liaise with sales, marketing, network, product development and IT teams to ensure timely management and resolution of customer complaints, enquiries, tariff changes etc.
4. To liaise with sales and marketing teams in the development and implementation of customer retention programs and strategies.
5. To liaise with sales and marketing teams in communicating key business information to customers
6 To ensure existence of performance capabilities (capacity building) within the department and employees are actively involved in continuous learning and development to enable TTCL meet current and anticipated human resources performance requirements.
7 To monitor and timely report to the Executive Management Team customer services issues that require immediate attention and or decisions.
8 To practice transparency and organizational culture that fosters TTCL’s corporate values, accountability, and good governance at all levels of operations.
9 To provide inputs to the TTCL’s corporate planning processes and develops departmental functional plans that support realization of TTCL’s corporate objectives.
10 Accountable for performance of employees under the department including setting performance objectives, regular performance reviews and feedbacks, coaching and mentoring to maximize employees’ job satisfaction.
11 To monitor and control costs and expenses and ensure efficient usage, management and security of company’s resources under the department.
12 To implement and exercise delegated authorities and any other instructions and directives as may be issued by Executive Management from time to time.
Qualifications
1. A university degree in Business Administration/Management or equivalent qualifications from a recognized institution. 2. At least 5 years of experience in a customer service environment in a large commercial organization of which 3 years should be in a senior management position. 3. Sound knowledge of customer relations management. 4. Knowledge of telecom products and services, industry trends and general market situation. 5. Strong interpersonal and communications skill with ability to develop and sustain effective team work. 6. A strong orientation towards results, with a proven record of performance.
APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
======================
POST: MANAGER CUSTOMER CARE
SummaryEffective operation of TTCL’s Customer Care Centre(s), management of resources to ensure achievement and excellence in customer service, productivity and sales/revenue objectives. Also planning and managing projects designed for the on-going development of the Customer Care Centre sales, support channel and the effectiveness of the customer care and sales team. Participates in the creation of an environment where employees are empowered to make decisions based on customer needs and corporate goals.
Closing Date: Thursday, July 03, 2014
Reports To:- Head Customer Services
Duties
1. Develops and Manages key performance indicators based on World Class Customer Care Centre standards, ensuring outstanding customer service and consistency with corporate objectives. This entails significant team work with the Manager – Call Center.
2. Manages the customer information in automated or manual databases in close collaboration with regional and corporate sales and support teams to maintain and increase customer satisfaction and support growth and retention strategies defined in the Strategic Business Plan.
3. Defines projects when required and manages a cross functional TTCL team to deliver the objectives of the Customer focused projects.
4. Provides analysis on customer feedback and participates with Marketing/Product Development to identify customer needs and feedback on TTCL current services and potential future services.
5. Provides leadership and guidance to Regional teams to ensure consistent, best in class customer care. This interaction with Regional teams is required on a daily basis as well as specific project based leadership.
6. With the Call Center Manager, develops and sustains a high level of expertise among staff by acquiring, selecting, developing and motivating people. Implements plans and initiatives to promote employee morale, performance, skills acquisition, and career development.
7. Supports and aligns processes and procedures to TTCL’s Terms of Service and/or strategic plans to ensure consistent application of procedures and guidelines to grow TTCL’s business and customer satisfaction.
8. Provide Leadership to the section by at all times demonstrating the corporate values, taking accountability for the actions and results of self and others in the section, being a champion of positive change and continuously working to improve all aspects of the operations of the section and TTCL.
9. Provide input as required to TTCL’s corporate planning processes and developing sectional objectives and functional plans that support the achievement of TTCL’s corporate objectives and the TTCL Strategic Business Plan
10. Accountable for the development of employees and ensuring the section has the skills and resources necessary to accomplish sectional objectives.
11. Accountable for performance management of employees including setting objectives, regular feedback on performance and coaching and mentoring to improve performance and maximize employee job satisfaction.
12. Accountable for developing the section budget within the framework of the corporate budget and monitoring and controlling sectional expenditures to meet the budget and maximize the effective use of TTCL’s financial resources
Qualifications
1. University Degree/Advance Diploma in business Administration /Call Centre or equivalent education/experience 2. Thorough knowledge and Experience in Call Centre operations gained by minimum 5 years managerial/supervisory role. 3. Thorough knowledge of and considerable experience in customer care demonstrating strong customer focus and interpersonal skills. 4. Working knowledge of marketing and sales practices, procedures and techniques is required. 5. Ability to lead, supervise and coach a large number of people. 6. Must practice and display a high level of commitment to the support and development of employees. 7. Essential management skills for this position: - Leadership - decision making - Initiative - interpersonal skills - Adaptability - entrepreneurial - Organizational skills - tolerance for stress - Verbal and written communication skills
2. APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
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POST: EXTERNAL CHANNEL MANAGER
SummaryTo develop and evolve the external channel partnership as required to support the strategic plan, and to manage relationship with external partners to ensure revenue and sales target are met in order to achieve the optimal level of customer service while minimizing channel cost.
Closing Date: Thursday, July 03, 2014
Reports To:- Head Sales (Retail and Whole Sale Business)
Duties
1. To build strong partnerships with external channel partners in driving external sales target.
2. To liaise with procurement department/section in contracts negotiations with third party vendors, and by Ensuring all external channel partners have valid formal Sales contracts/agreements with TTCL.
3. To prepare forecast and re-order timelines for products (e.g. scratch cards, RUIMS and CPE etc) as to the sales plan.
4. To ensure efficient and effective distribution of the products to third party vendors and TTCL point-of-presence.
5. To keep an up to date inventory of all channel products to third party vendors and TTCL regional centers.
6. To monitor and track third party vendors performance (sales and quality) and guide where necessary to achieve TTCL external sales budget.
7. Develop strong operational processes and support to third party vendors.
8. To compile report(s) to sales office senior management on the performance of each third party vendor and action taken to mitigate where target is not achieved.
9. To perform any other duty related with sales activities as may be assigned
Qualifications
1. Degree in Business/Administration/Marketing and or equivalent education. 2. Extensive knowledge of competitive communication industry issues. 3. Excellent ability to plan and organize in a self directed environment. 4. Strong analytics skills with strong PC skills (Microsoft excel and access) 5. Strong team player and able to work independently 6. Good people management skills 7. Good interpersonal and negotiation skills 8. Have strong drive and able to withstand pressure 9. Ability to multi task 10. Meticulous, detailed, customer oriented and a fast worker 11. Demonstrates creative, innovative and thinking abilities
APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
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POST: COMMERCIAL EXECUTIVE (MARKETING MANAGER)
Summary• TTCL is developing services and solutions that match best the requirements • Service provisioning and service assurance processes are managed seamlessly and effectively • Customers are managed profitably
Closing Date: Thursday, July 03, 2014
Reports To:- Chief Marketing and Sales Officer
Duties
strategies in the Company.
2. Implements and monitors the sales budget objectives and targets of the Retail business.
3. Coordinates retail and whole sale strategic planning inputs from RBUs to the overall Strategic and Business Planning process in the Company.
4. Supports the RBU’s through effective distribution channels and advertisement and promotion to implement regional sales & distribution strategies and plans.
5. Consolidates regional sale plans and monitors performance and achievement against the corporate plan.
6. Assists RBUs in developing customer’s acquisition and retention strategies.
7. Maintain appropriate interfaces with the Corporate Services Group to ensure that the credit management and collections activities are in line with the requirements of the Revenue Assurance Process and TTCL’s credit policies.
8 Provide Leadership to the section by at all times demonstrating the corporate values, taking accountability for the actions and results of self and others in the section, being a champion of positive change and continuously working to improve all aspects of the operations of the section and TTCL.
9. Provide input as required to TTCL’s corporate planning processes and developing sectional objectives and functional plans that support the achievement of TTCL’s corporate objectives and the TTCL Strategic Business Plan
10. Accountable for the development of employees and ensuring the section has the skills and resources necessary to accomplish sectional objectives
11. Accountable for performance management of employees including setting objectives, regular feedback on performance and coaching and mentoring to improve performance and maximize employee job satisfaction.
12. Accountable for developing the section budget within the framework of the corporate budget and monitoring and controlling sectional expenditures to meet the budget and maximize the effective use of TTCL’s financial resources.
Qualifications
1. A university degree in Marketing, sales, business administration, economics. A master’s degree would be an added advantage. 2. At least five (5) years experience in a senior position in commercial operations. Two (2) years experience of which in the telecommunication sector would be an added advantage. 3. Excellent communication (verbal and written) and interpersonal skills. 4. Ability to guide, coach and provide direction to a number stakeholders. 5. Good financial skills. 6. Computer literate. 7. Excellent analytical skills. 8. Clear understanding of the telecom market. 9. Ability to grow, develop and manage a team. 10 Ability to focus on results and provide innovative ideas and solution
APPLICATION INSTRUCTIONS:
Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
You are requested to follow the instructions provided in the application form.
Failure to comply with the instructions nay lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553,0222142610,022 214 2607 during 'working hours for assistance
Closing date and time: One week from the first advertisement date exactly at 16.30 hrs
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http://ajirazetu.com/ajira/item/812-nafasi-za-kazi-ttcl-mwisho-tar-3-julai-2014
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